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KNARESBOROUGH MUSIC CENTRE

12a High Street, Knaresborough
HG5 0EQ

Tel: 07952 834994 email: info@flaithulach.co.uk


 

PRIVACY

 

Privacy Policy

Protecting your personal details on our website

Flaithulach Ltd. knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy and forms part of our website terms and conditions.

By accepting our Website Terms or by visiting www.flaithulach.co.uk, you are accepting and consenting to the practices described in this Privacy Policy.

The Website is brought to you by Flaithulach Ltd. We believe it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.

When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You may change your mind at any time by emailing us at the address below.

1. Collecting Information

We may collect Personal Data about you, including the following:

1.1. From you when you agree to take a service or product from us, in which case this may include your contact details, how you will pay for the product or service.

1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services, or how we can best serve your enquiry.

2. Using Your Personal Information

2.1. Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:

2.1.1. To help us to identify you when you contact us.

2.1.2. To help us to identify services and/or products which you could have from us.

2.1.3. To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.

2.1.4. To allow us to carry out our own marketing analysis. We do not sell or pass on your information to marketing companies.

2.1.5. To help to prevent and detect fraud or loss.

2.1.6. To allow us to contact you about products and services unless you have previously asked us not to do so.

2.1.7. To keep you up to date with discounts and offers we negotiate from time to time on behalf of our customers.

2.1.8. We may check your details with fraud prevention agencies.

2.2. We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy.

2.3. We may allow other people and organisations to use Personal Data we hold about you only in the following circumstances:

2.3.1. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.

2.3.2. We employ companies and individuals to perform functions on our behalf and we may disclose your Data to these parties for the purposes set out in clause 2.1 or, for example, for fulfilling orders, delivering packages, sending postal mail and email and providing customer service. Those parties are bound by strict contractual provisions with us and only have access to Personal Data needed to perform their functions, and may not use it for other purposes. Further, they must process the Personal Data in accordance with this Privacy Policy and as permitted by the Data Protection Act 1998. From time to time, these other people and organisations to whom we may pass your Personal Data may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy and the Data Protection Act 1998.

2.4. Where you give us Personal Data on behalf of someone else, you confirm that you have provided them with the information set out in this Privacy Policy and that they have not objected to such use of their Personal Data.

2.5. In connection with any transaction which we enter into with you:

2.5.1. We, and other companies in our group, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search.

2.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will record this. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.

3. Protecting Information

We have strict security measures to protect Personal Data.

3.1. We do not process your personal data or card details on our website. Nor do we have access to your card details via transactions placed on our website. This is carried out by leading secure online payment processor Nochex.

3.2. Where applicable: It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

4. The Internet

4.1. If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.

4.2. Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.

5. Links

5.1. The Website may include third-party links to other websites. We do not provide any personally identifiable customer Personal Data to third-party websites..

5.2. We exclude all liability for loss that you may incur when using these third party websites.

6. Further Information

6.1. If you would like any more information or you have any comments about our Privacy Policy, please either write to Flaithulach Ltd. 12A High Street, Knaresborough, North Yorkshire, HG5 0EQ, or email us at info@flaithulach.co.uk.

6.2. We may amend this Privacy Policy from time to time without notice to you, in which case, we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time. It is your responsibility to check regularly to determine whether this Privacy Policy has changed.

© 2012 Flaithulach Ltd.

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